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Shipping & Returns
Shipping Policy
Shipping Methods & Delivery Time
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MAS offers nationwide delivery via interstate commercial buses and DHL. Customers can choose their preferred shipping method.
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Delivery Time: Shipping timelines vary based on location but typically range from 1-2 business days.
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Orders are processed within 24 hours after confirmation of payment.
Packaging & Handling
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All laptops and accessories are securely packaged to prevent damage during transit.
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Each package is labeled with fragile handling instructions for extra caution.
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A video of the product’s condition is taken before shipping and shared with the buyer for transparency.
Shipping Costs
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Delivery costs depend on the location and the chosen delivery method.
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MAS provides an estimated price range, but customers will negotiate final pricing directly with the logistics provider.
Order Tracking & Communication
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Customers will receive the contact details of the logistics handler for direct updates on delivery status.
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MAS maintains effective communication between the logistics handler and the receiver to ensure smooth delivery.
Return & Exchange Policy
Eligibility for Returns
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MAS does not accept returns for products sold in good condition.
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Any return request must be made within 1 month of purchase and will attract a 10% restocking fee.
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Returns are only accepted for defective motherboards in foreign-used laptops under warranty.
Non-Returnable Items
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Physical damages, abnormal use, and issues related to chargers, keyboards, or batteries are not covered under the return policy.
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Brand-new laptops fall under the manufacturer’s warranty, and MAS is not responsible for returns.
Return Process
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Customers must contact MAS first to explain the issue before returning any item.
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The condition of the item must be confirmed by both the buyer and MAS representative before the return is processed.